Kelco Communications LTD, a Vodafone Partner in the West of Ireland, is looking for a motivated and detail-oriented Vodafone Sales Processor to join our Head Office team in Donegal Town.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering an excellent customer experience from start to finish.

You’ll play a key role in managing Vodafone broadband and mobile sales orders, ensuring they are processed accurately, efficiently and successfully connected for our customers.

📍 Donegal Town | Head Office. On Site.
🕘 Monday – Friday | 9:30am – 6:00pm
💼 Full-Time | Permanent

What You’ll Be Doing

• Processing Vodafone broadband and mobile sales orders using Vodafone UFE systems

• Managing orders through the full lifecycle from submission to activation

• Monitoring active orders to ensure timely progression and completion

• Liaising with field sales representatives regarding order updates and issue resolution

• Providing customer aftercare support when required

• Proactively identifying and resolving provisioning or installation issues

• Helping minimise cancellations, failed installs and customer drop-off

• Maintaining accurate records across internal systems and Microsoft Office applications

• Escalating complex issues to Vodafone support teams where necessary

• Supporting wider sales and operations teams to improve efficiency and customer outcomes

What We’re Looking For

• Strong administrative and organisational skills

• Excellent attention to detail and accuracy

• Ability to manage multiple tasks and priorities

• Strong communication and interpersonal skills

• A proactive, problem-solving mindset

• Good working knowledge of Microsoft Office

• Experience using Vodafone UFE systems or similar telecoms platforms is an advantage

• Ability to work effectively in a fast-paced office environment

Qualifications & Experience

• Minimum 1 year experience in a customer service or data entry role preferred

• Strong computer literacy and confidence using office systems

• Excellent communication and customer service skills

• Ability to work under pressure and meet deadlines

• Positive, professional attitude with a strong focus on customer experience

What We Offer

✅ €14.50 per hour – Paid Weekly
✅ 40 Hour Contract
✅ Career Progression Opportunities
✅ Ongoing Training & Development
✅ Discounted Healthcare
✅ Employee Assistance Programme for employees & families
✅ Staff Referral Scheme
✅ Employee & Store Discounts

If you’re organised, customer-focused and looking to grow your career with a dynamic and supportive team, we’d love to hear from you.